Frequently Asked Questions

At Team Air, we're always working to deliver a better experience for our partners. Our new e-commerce platform was built from the ground up to make your online ordering faster, smarter, and more intuitive. Enjoy a refreshed design, simplified navigation, improved search capabilities, and real-time pricing and availability— all designed to help you find what you need and get back to business.

No. Once our new website is live, the previous version will no longer support ordering. All online activity will move to the new platform.

No changes—just enhancements. Your current pricing and product access remain the same. You'll now have the added benefit of viewing live inventoryacross your local branch and other Team Air locations in the same state for greater transparency and planning.

Your Territory Manageror local Team Air branchis always ready to help. Whether you need login support, ordering guidance, or account assistance, we're just a call or email away.

Yes. Your full sales order history, along with any existing open orders, will automatically transfer and be available for viewing in your new account dashboard.

Invoices can be viewed and paid through YAYPAY. YAYPAY allows you to manage payments securely, view statements—all in one place. In order to get access to your YAYPAY portal, please reach out to our AR Department by emailing [email protected]and requesting a Statement Link for your account.

Previous warranty claim information will not appear on the new site. If you have an active claim, please reach out directly to your local Team Air branch for an update.

Your login information WILL change. Default username will be your registered email address. Your password will be set, and you will be FORCED to change it on first login, OR you can use the "Forgot Password" link to reset your password before first login.

Visit www.teamairdist.com, select Register/Sign In, and complete the Existing Customer form. Within two business days, you'll receive a confirmation email with your credentials and next steps.

Contact your Territory Manager or local branch to make any updates to your account information. They will escalate to an appropriate team member that can make changes for you.

A Super User on your account can manage all users and permissions. Once logged in, go to My Account > User Managementto add, edit, or deactivate users and assign roles. To request Super User permissions, email your Territory Manager or Local Branch. They will escalate to an appropriate team member that can make account changes for you.

Carrier tracking numbers will be added in future enhancements, but you will be able to see order status for your open and invoiced orders.

Absolutely. During checkout, you will have the ability to choose your shipping method and select a date for said method. Pickups and UPS Shipping will allow for same day selection. Delivery by Team Air fleet is only available for future dates, not on the same day. If you need some kind of expedited service, you will need to reach out directly to your Local Branch after placing your order.

Yes. Once signed in, your account-specific pricing will display across all applicable products.

Not at this time. Please contact your local branch for changes or cancellations.

Not currently. Online purchasing is available exclusively to customers with an active Team Air account.

A Team Air mobile app is currently in development, bringing the same power of our website to your pocket. Stay tuned for updates!

You can pay digitally via our partner YayPay. In order to get access to your YAYPAY portal, please reach out to our AR Department by emailing [email protected]and requesting a Statement Link for your account.

You can pay digitally via our partner YayPay. In order to get access to your YAYPAY portal, please reach out to our AR Department by emailing [email protected]and requesting a Statement Link for your account.